handshake

Repeat Your Customer and Sell More

Just heard something really startling: if you’re a waiter who takes an order, chances are about 70% higher of getting a tip if you repeat your customers order out loud, than if you just go “got it”. 70%!! This is all about how you acknowledge what your customers just told you. If you respond to any request with words or …

How to Remember Names in Sales

Remembering names of people you meet can sometimes seem challenging. Even more so in these hyper-networked days where the number of connections we interact with far exceeds the Dunbar number of people we should be able to have meaningful relations with. For sales professionals remembering names is critical – even with a great CRM, social selling tools and caller IDs …