This legal technology SaaS company aims to dramatically increase lawyers' billable hours, increasing profitability, productivity, while reducing errors. Following market leading success in their home market they've successfully expanded to become market leading in countries around Europe. They are truly transforming the way lawyers use technology to improve their business.
To maintain momentum internationally and properly help existing customers, they're looking for a Customer Success Professional to join the winning team. The role is remote within 0-2 hours of Central European Time. The company headquarters are in Amsterdam, Netherlands.
Become part of a tightly knit team changing the legal industry, helping law firms around the World digitalise their businesses.
Your Path to Success
Help law firms understand and implement solution benefits
Stay energized with clients to encourage engagement
Customer Experience Development
Assist clients gain awareness of new solutions to serious problems
Manage implementation projects towards customer success.
Ensure 100% satisfaction among all customers
Utilize a solution approach for continuous value creation for customers
Help existing customers discover and understand product features
When beneficial to the customer, increase their use of the solution
The strong candidate for this role looks like this
You are proactive, commercial, flexible and well organized
Proven experience at a SaaS company in a similar role. Experience in delivering cloud software and integrations are key.
Superb project management skills and self-starter: you are hands-on and take ownership of your project
- Fluency in English is required; fluency in Portuguese or Spanish is a big plus
You have excellent communication skills and are comfortable working with C-level executives
You have attention to detail; you deliver and are able to prioritize multiple objectives and projects
Ready to deliver top performance in a fast-paced and rapidly growing environment