Customer Success:
SaaS Legal Tech

Hired!

This legal technology SaaS company aims to dramatically increase lawyers'  billable hours, increasing profitability, productivity, while reducing errors. Following market leading success in their home market they've successfully expanded to become market leading in countries around Europe. They are truly transforming the way lawyers use technology to improve their business.

To maintain momentum internationally and properly help existing customers, they're looking for a Customer Success Professional to join the winning team. The role is remote within 0-2 hours of Central European Time. The company headquarters are in Amsterdam, Netherlands.

Become part of a tightly knit team changing the legal industry, helping law firms around the World digitalise their businesses.

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Your Path to Success

Conversations

Help law firms understand and implement solution benefits

High Energy

Stay energized with clients to encourage engagement

Customer Experience Development

Assist clients gain awareness of new solutions to serious problems

Lead Projects

Manage implementation projects towards customer success.

Customer Happiness

Ensure 100% satisfaction among all customers

Solve Challenges

Utilize a solution approach for continuous value creation for customers

Create Awareness

Help existing customers discover and understand product features

Upsell

When beneficial to the customer, increase their use of the solution

The strong candidate for this role looks like this

  • You are proactive, commercial, flexible and well organized

  • Proven experience at a SaaS company in a similar role. Experience in delivering cloud software and integrations are key.

  • Superb project management skills and self-starter: you are hands-on and take ownership of your project

  • Fluency in English is required; fluency in Portuguese or Spanish is a big plus

  • You have excellent communication skills and are comfortable working with C-level executives

  • You have attention to detail; you deliver and are able to prioritize multiple objectives and projects

  • Ready to deliver top performance in a fast-paced and rapidly growing environment

We have this for you

Flexible working conditions100% remote role (in Europe) with an option to work in Amsterdam
FUN!a driven and fun international team
CompensationMarket conform salary with extra incentives for long-term commitment
ChallengesA challenging role in the inspiring field of legal tech with many possibilities to develop yourself