Repeat Your Customer and Sell More

Repeat Your Customer and Sell MoreJust heard something really startling: repeat your customer and sell more.

If you’re a waiter who takes an order, chances are about 70% higher of getting a tip if you repeat what customers order out loud, than if you just go “got it”. 70%!!

This is all about how you acknowledge what the customer just told you. If you respond to any request with words or sounds like u-huh, got it, OK, sure, will do, and similar – then you could benefit very much from this little tip:

  • Repeat/Paraphrase What Your Customer Asked for

This will make most customers feel listened to and valued. In addition it will ensure that you understood the request properly and avoid wasting everyone’s time – delivering something else than what was requested. Practice to repeat your customer and sell more. Not every time, of course, but often.

Using paraphrasing will bring you happier customers, vastly improved conversations, not to mention increased sales.

– Good selling ! 

Now that you’re here, feel free to follow up on LinkedIn as well.
If you’d like to set a time to talk about what really works in sales, do that here.

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